Then and Now Automotive - Customer Feedback

From: George Ramey To: Then and Now Automotive Sent: Fri, Feb 10, 2012 10:40 am Subject: English AC fuel pump rebuild I just received my English Ford AC fuel pump back from you and I had to write to say how impressed I am with the quality of your work. The pump looks better than brand new. Looking forward to getting the engine back in running condition. Thanks again, George Ramey	Senders email: Undisclosed Just wanted to let you know how pleased I am with your fuel pump rebuild services. It's hard to find folks who care about attention to detail these days, coupled with a willingness to make things right. You do both! The work you did on my AC fuel pump is beyond compare...thank you!
For Tom Hannaford: I wanted to take this opportunity to inform you of the absolutely incredible assistance provided to me over the past several weeks with one of your employees. I only know him by his first name which is Mike. He has assisted me with immediately responding to my emails (days, evenings, weekends) on the many questions I had while rebuilding my 60 year old dual action fuel/vacuum pump with one of your kits. I had never done this before and I'm not much of a mechanic either. But with Mike's help, patience and in-depth knowledge of these things, I'm now a semi-pro. Ha.	Anyway, I don't know how long Mike has been working for you, but in case you don't already know, he is certainly a big asset to your company if his customer service to me is the way he does things day-to-day. Probably time to give him a raise, or at least give him an indication of a job well done with your customers. Hope to do business with your company again and also would be a pleasure dealing with Mike for any assistance I might require. Bob Clarke Inverary, Ontario Canada
Mike, Thanks for the obviously fine work you did on the UC-135B's fuel pump. The renewed fuel pump is now installed and everything is working AOK - no leaks! I attached a picture of it for you - the cleanest thing on the engine is that fuel pump! Thanks again for the fine work - will be keeping you in mind for future projects! Walter Anderson

H.R. Russell Grady, AZ Mike: I owe you one! Really appreciate you doing this for me. Your name will be put in lights at every rally I/we attend. The fuel pump you recently completed went into a 1953 M38A1. She is "complete" and will make her 1st rally this month. The one I have sent you today is out of a 1955 M38A1 (F-head) and was not working when removed, I used an electric pump to check the engine. Thank you again! Roy.	Hi, Just wanted to drop a quick thank you note for the service you have given me. I sent in an old bronze fuel pump last spring. It came back looking like new. I have sent it back for servicing since and am amazed at how quickly it back. Across the country, repaired, back across the country in less than a week. I wish everyone had the work ethic you live by. Thanks again. Scott Rynd
Hi Mike Just to let you know that the repair kit arrived safe and sound this morning. Excellent. Thank you for the time and trouble you took to meet my requirements and congratulations on running a first class service. The kit you provide is far superior to anything available in the UK. Best regards John (AC Type UG Fuel Pump)	To: Mike Casella Then And Now Automotive 447 Washington St. Weymouth, MA 02188 Dear Mike: I just wanted to say thank you so much for taking your time to help me unstuck the valves in my 1936 Nash fuel pump. Cordially, Pat Dooling